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Order Out of Chaos' Most Frequently Asked Questions

General FAQ’s

What is your contact information and what are your business hours?


Business Hours: Monday – Friday 9am – 5pm EST

Can I sell your products in my store? Can I buy wholesale? Please visit our Wholesale Partners page for more information.

Do you offer bulk discounts? Please visit our School Orders page for more information.

Do you have a special program for school orders? Please visit our School Orders page for more information.

Do you have a special program for fundraisers? Please visit out Fundraiser Program page for more information.

Do you have an affiliate marketing program? Please visit our Affiliate Program page for more information.

Can I earn rewards based on my purchases in your store? Please visit our Gold Star Rewards Program page for more information.

Do you offer any promo codes or discounts? We offer several specials deals, sales and promo codes throughout the year. The best way to stay up to date is to subscribe to our newsletter. Enter your email address in the cute purple box on the right to subscribe now.


Our Products:

What makes your academic planner different from other school planners? Our award-winning Academic Planner: A Tool For Time Management® gives students an easy way to SEE their time so they can learn how to MANAGE it. Learn more and check out our planners by clicking here.

How often are new planners released? Our planners are based on a school-year calendar (August - July). We release new planners in the spring prior to back-to-school. Our pre-sale for the next school year begins in April and new academic planners start shipping at the end of May.

Can I customize my planner? Unfortunately, at this time we are unable to offer customization on our academic planners.

What type of paper do you use? We are all about quality inside and out! We completely understand the abuse students will put their academic planners through. We designed the covers in a sturdy vinyl and the internal pages are the strongest paper they make.

What type of pens can I use with this planner? Any pens, pencils, markers or highlighters you prefer. We suggest the more color the better!

What age group is this planner best suited for? We suggest the Letter-size academic planner for older elementary through middle school students and the Personal-size academic planner for high school though college students.

What should my child do if they change subjects mid-year? For our Letter-size planners you can purchase a custom strip of labels that fit perfectly over the subject boxes. For the Personal-size planner, the labels come with the planner.


Your Customer Account:

How do I create an account? You will have the option to create a customer account at checkout when you submit your order. Simply check the box next to Save this information to create a customer account below where you enter your shipping information.

Help! I forgot my password. Can you help me? On the customer account login page, simply clickForgot Passwordand follow the instructions to reset your password.



How long will it take for my order to ship?

  • We ship Mon-Fri. Please allow 24 business hours for order processing.

What are the shipping and processing fees in the US? 

  • All orders over $60 are shipped for FREE with promo code FREESHIP60
  • USPS First Class varies (some smaller items if purchased individually, such as stickers or pagemarkers will be sent USPS First Class at a lower rate) 

Do you ship outside the US? We ship within the United States and Canada. Please contact us at to inquire about shipping to other countries.

How do I track my package? You will receive an email once your order has shipped with tracking information.

Can I expedite the shipping? Please contact us at if you need to make arrangements for expedited shipping.

Can I change my shipping address? Only if your order hasn’t been processed.

Can I pick up my order? No, we do not have a physical location for picking up orders.

I didn’t receive a shipping confirmation email for my order, can you help? Occasionally we receive emails back that are undeliverable due to an incorrect email address entered at checkout. Please email us at with your order number and we can provide you with your tracking number, as well as update your email address in our system.



What forms of payment do you accept? For online orders, we accept most credit or debit cards. Bulk orders made over the phone we can accept Visa, MasterCard, Amex, Check, PayPal or Net 30 terms.

Is my credit card information secure on your site? Absolutely, you can feel confident knowing that your information is safe and secure. We use Shopify POS, which is level 1, PCI DSS compliant – the highest protection tier used by banking institutions.



What is your return policy? Please visit our Return Policy page for more information.

What is your cancellation policy? To cancel an order, please contact us at AS SOON AS POSSIBLE. If the order has not yet been processed, we will immediately refund your payment. If our order is in processing, we will refund your payment as soon as we have received the item(s) back from you.

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