Menu
Cart 0

Shipping & Return Policy

RETURNS

Please try to reach out to us BEFORE sending back a return at info@orderoochaos.com. We want you to avoid incurring unnecessary shipping charges if we can resolve the issue by phone or email first. This is to ASSIST YOU!

Merchandise may be returned for a refund or exchanged within 30 days from the day the order was received.  Specifically, the package MUST be postmarked within the 30-day limit to be eligible for returns. Packages postmarked PAST the 30 days will not be considered.

All packages SHOULD be sent back to us with tracking. If we don’t receive your return and you can’t provide tracking information, we cannot credit your account.

ALL items must be returned to:

Order Out of Chaos Planners
1735 Buford Hwy,  Ste 215  #191
Cumming, GA 30041

Any items that are returned to our fulfillment center will be charged a $3 restocking fee.

The customer is responsible for all return shipping costs.

All returned items must be in new, unused, unaltered condition without any signs of wear or tear.  If an item is returned and falls outside the above criteria, we reserve the right to reject the return completely.  In all cases we reserve the right to assess a 15% restocking fee. 

To cancel an order, please contact us AS SOON AS POSSIBLE. If the order has not yet been processed, we will immediately refund your payment. If our order is in processing, we will refund your payment as soon as we've received the item(s) back from you.

BOOKS and ANY INDIVIDUAL PRODUCTS PRICED UNDER $11 CANNOT BE RETURNED. 

 

SHIPPING

Incorrect Shipping Information - If a package is returned due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Incorrect Item Ordered - If an item was ordered incorrectly by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost.

Lost or Stolen Packages - Order Out of Chaos Planners is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged Packages - Order Out of Chaos Planners is not responsible for packages or any items damaged by the USPS, UPS or FEDEX. Items must be reordered by the customer.

 

INTERNATIONAL SHIPPING

Order Out of Chaos Planners is not responsible for packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

SHIPPING TIMETABLE

Orders are not processed on Saturdays, Sundays or holidays.  If an order is placed on any of these days, your order will be processed the next business day.

Order Out of Chaos Planners does not guarantee a delivery day or time for standard shipments.

All FREE SHIPPING promotions will be sent via standard shipping. Please note: The shipping policy stated above applies.


Procedure for Returns

  1. Please include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:
  • Name
  • Address
  • Phone number
  • E-mail address
  • Order number
  • When the purchase was made
  • Reason for the return
  • Purchase price of the item(s)
  1. Please specify whether you would like an exchange or a refund.
  2. Insure the package for your protection and return to:


Order Out of Chaos Planners
1735 Buford Hwy, Ste 215  #191
Cumming, GA 30041

 

REFUNDS

Refunds will be offered in the original method of payment.  You will be credited the entire purchase price of the item(s), including taxes or processing fees, where applicable, and minus shipping charges and any applicable restocking fees.  Return shipping charges will not be refunded and are your sole responsibility.  Most refunds will be processed within one week after receipt of the returned item(s).
x

Welcome to the Loyalty Points Demo Store :-)

Sign up and receive 5000 pts to test out in our Store.

Earning and redeeming Gold Stars

$1
Earns you
5
$1
Redeems to
25.00

Ways you can earn

  • Product Purchase
  • Refer a friend
  • Share on social media

Learn more about our program