NO RETURNS on any academic planners purchased AFTER DECEMBER 1st.
Merchandise can be returned for a full refund or exchanged within 30 days from the day the order was placed. Specifically, the package MUST be postmarked within the 30 day limit to be eligible for returns. Packages postmarked PAST the 30 days will not be considered. All returned items must be in new, unused, unaltered condition without any signs of wear or tear. If an item is returned and falls outside the above criteria, we reserve the right to reject the return completely. In all cases we reserve the right to assess a 15% restocking fee. VIDEO DOWNLOADS AND BOOKS CANNOT BE RETURNED
Procedure for Returns
- Please include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:
- Phone number
- E-mail address
- Order number
- When the purchase was made
- Reason for the return
- Purchase price of the item(s)
- Please specify whether you would like an exchange or a refund.
- Insure the package for your protection and return to:
Order Out of Chaos
1214 West Boston Post Road #121
Mamaroneck, New York 10543
Refunds will be offered in the original method of payment. You will be credited the entire purchase price of the item(s), including taxes or processing fees, where applicable, and minus shipping charges and any applicable restocking fees. Return shipping charges will not be refunded and are your sole responsibility. Most refunds will be processed within one week after receipt of the returned item(s).