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Privacy Policy

Please read our data protection policy carefully; it applies every time you access our website, browse the contents thereof or wish to use the services offered there, regardless of whether or not you wish to place an order.

Your Personal Information

Your personal information is collected and used exclusively to make your ordering experience in the Order Out of Chaos Planners online store as stress-free as possible and for order processing, unless you have also registered to receive one or more of our newsletters. In order to process your order we require your name, surname, e-mail address, invoice address, and, if different, delivery address, optionally your telephone number, date of birth, user name and password for accessing your account on our online shop. We require your e-mail address and (optional) telephone number so that we can contact you quickly in the event of any queries or notes regarding your order. In addition, for credit card payments we require the type of card, card number, expiry date of the card and the security code.

All personal information is treated as highly confidential. We are committed to ensuring that your data is treated with the strictest confidentiality and is not shared with third parties. We use your personal information primarily to optimize order processing, for delivery and provision of services and processing payments. For this purpose we may pass your information on to our service providers.

For the purposes of payment processing the requisite data will be stored on our server.

In order to be able to process your order quickly, we reserve the right to check that your address is correct and complete via an external service provider. If your address cannot be confirmed, in the interests of all of our customers, goods will not be delivered. Our service providers are required to use the information only for the purposes described above and not to pass it on to third parties under any circumstances.

We or our affiliates shall use the address information obtained in the course of processing your order (e.g. e-mail address) for advertising or market research purposes only if you provide your express consent. Your may withdraw your consent at any time in your personal “my account” by de-selecting the corresponding option (newsletter).

Technical Implementation

Your data is protected. A secure connection is used whenever you fill out forms or access your information (http via SSL, also known as HTTPS). The data you enter will be automatically encrypted prior to submission. All data and information received by us is protected and can be accessed by authorized personnel only.

We collect the following information:

  • information that you provide:
  • We collect and store all information that you enter on our website or provide to us in some other way, EXCLUDING your credit card information – this is stored NOT by us.

Automatic Information:

  • As soon as you contact us, we receive and store certain information, such as e.g. the Internet Protocol Address (IP) which connects your computer to the Internet, your login data, e-mail address, passwords, information about your computer system such as e.g. browser type and version, operating system and platform, as well as the complete uniform resource locator (URL) as well as information from our website, i.e. the sequence of pages that you visit on our website (including date and time), cookie number, the products viewed or searched by you.

Use of Cookies

Like many other websites, we use “Cookies” among others and obtain specific information as soon as your browser opens our store site.

Cookies are alphanumeric identification codes transferred by us to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and provide services such as saving your basket between visits.

The help button in the menu of most browsers explains how to stop your browser from accepting new Cookies, how to set your browser to notify you when you receive a new Cookie or how to deactivate all Cookies.

We also recommend that you always logout completely when using a public computer whose browser is configured to accept Cookies.

Right to Information, Correction, Deletion and Blocking Your Data

On request and free of charge we will provide you with information on the personal information stored. If you would like to request this information, please e-mail We are also required on request to correct, block or delete the stored information.


If you have any questions regarding data protection please write to us, stating your questions in as much detail as possible, at
Our business is constantly changing. As such, our data protection declaration and our GENERAL TERMS AND CONDITIONS are also subject to alterations. We reserve the right to notify you at certain intervals of the applicable regulations. Nevertheless, you should visit our website regularly and note any changes. Unless otherwise provided, the use of all personal information held by us and your customer account are governed by this privacy policy statement. We assure you that we will always implement material changes to our data protection declaration that lead to a lesser degree of protection of stored customer data only with the consent of the affected customers.


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